Frequent Questions & Answers
Q: What are your office & crew’s hours?
A: Our Office hours are Monday to Friday from 8am - 2:30pm. If you need to get a hold of us right away, please text us at 818-488-4899.
Our first cleaning appt starts at 8am - 8:30am, and our last appt is at 2pm - 2:30pm. Monday to Friday, and Saturday’s from 8am, last appt is at 12:30pm - 1pm.
Q: I’ve never had a cleaning service before, what can I expect during the service?
A: We work in teams of 2, 3, & 4 people. Our cleaning technicians wear white Y.B.C.S. company logo polo-shirts.
When the crew arrives, please show them your home, and give them any special instructions you might have; such as time limits discussed prior to the appointment, special attention to a certain area, or fragile items that need special care. Keep in mind that we do not know your home the way you do. The more details you share with us, the better we get to know your home, and meet your expectations. No home, or homeowner is the same.
Our crew’s work from the back of the home/office, towards the front of the home/office. We first clean the master-bedroom and bath, all other rooms, kitchen, and floors are last. When crew is done, please inspect their work to make sure you are 100% satisfied.
Savings Tip! - To save you time & monies, and also because we are not familiar with your home (yet), we encourage you to prep the home before our arrival so we can focus on cleaning vs organizing. Homes/offices that are not organize will require more time.
Q: Do you provide laundry services?
A: Yes, we can provide light laundry (up to one load), extra loads are extra charge. ***However we accept no responsibility for items damaged during the process, and we request that all items are pre-sorted, and ready when we arrive. *This service is considered an add-on, please let us know prior to the appt to add more time to the service.
Q: Can you change bed linens, and make bed(s)?
A: Yes, we can change bed linens, and make your bed. Complete sets of bed linens need to be ready for us when we arrive. *This service is considered an add-on (extra charge), please let us know prior to the appt to add more time to the service.
Q: Do I need to provide cleaning supplies?
A: No, not unless you want us to use your supplies or special cleaners. We provide material and supplies.
Q: What cleaning products do you provide?
A: We are a certified green safe co, and we prefer to use Seventh Generation products. But we also use commercial cleaning products for heavy jobs. If you have a preference, please let us know prior to your appt.
Q: Do I need to be home during the cleaning?
A: We strongly recommend to be home for your initial service so you can introduce your home/office to us, and inspect it before we leave. You can leave during the service, and come back when they’re done. For on-going cleanings you do not need to be home.
Q: How do I pay for my cleaning?
A: We will need a credit card to confirm your appointment. Payments are due upon completion of service. Crews do not take payment, all payments are processed by the office only, and via Credit Card and/or E-check. When payment is processed we email you your receipt. We accept all major credit cards and E-check. We do not take cash.
We take your CC/e-check info over the phone or via email at services@ybcleaning.com. Your information is saved, and secured in our accounting system.
Initial Cleanings and/or Deep Cleanings are charged hourly, and billed in increments of 15 mins (.25). The start time starts when we enter your home, and it ends when all team members exit the home/office.
Q: Should I tip?
A: Tips are optional, not expected, but truly appreciated. Tips are directly given to the team at the time of service. On-going accounts typically wait for the holidays to offer a larger tip or present.
Q: Do you provide carpet cleaning, and window cleaning?
A: No, we don’t provide carpet cleaning, we only vacuum carpet.
Yes, we clean interior windows with-in our reach, and without ladders. If you need your windows to be clean inside & out, please let us know at the time you schedule your appt. We do not provide second story exterior window cleaning.
Q: Will the same team come back each cleaning?
A: We assign the same team to your home so that your home is cleaned by the same cleaning technicians consistently – we’ve found that makes for a more personalized housecleaning experience. If your assigned housecleaning technician is on vacation, or ill, we will send another experienced team who can step into their shoes for the day.
Q: What if I need to cancel or reschedule my cleaning appointment?
A: Your crew’s time is always set aside for your scheduled cleaning, we require a 48hr notice if you need to cancel or reschedule your appointment so we can assigned other work to your team. If we do not receive a notice, we will charge a cancellation fee or full service.
Q: What if I’m not satisfied with with the service or something breaks during the service?
A: Our goal is to do your cleaning just the way you’d like it done, every time. Please keep in mind that all clients and/or homes are NOT the same. Every client has different expectations based on their budgets, past cleaning experiences, and/or preferences. We don’t know your home as well as you do, and it’s very important that the first time we come out to meet you, and your home, you give us (the office & team) any special details about you, and your home that will help us meet your expectations. Here are some key questions that can help us get to know you, and your home better.
Do you prefer green products or commercial products or a combination of both?
Do you have pets that we need to be conscious of?
If you have a budget, and we can’t get to the entire home, which areas are the most important for us to focus on?
Are there any items in your home that require special care?
Do you want us to use shoe-covers upon entering your home?
Before team leaves, we ask that you inspect the work to make sure you are happy. If you feel that a certain area needs more attention, please feel free to let us know before we leave.
We do our very best to be extra careful during cleaning, but accidents do happen. We ask that you call us within 24 hours of your cleaning so we can try to repair/fix or replaced the item.
***YBCS will not be held liable for repair or replacement of items that are already damaged due to pre-existing wear and tear, incorrect installation, assembly or wrong/heavy usage. For example: if a door handle is already loose and/or damaged and it comes off during cleaning, YBCS will not be responsible. For more information about our repair/replace policy please email us at services@ybcleaning.com
Q: What if I want to hire a cleaning technician directly?
A: By using our services, you agree not to hire a present of past YBCS staff member introduced to you by YBCS. If you do wish to employ such staff member, you can send your request to services@ybcleaning.com and we will provide you with our referral fee.